It will take 2-5 days to leave our warehouse depending on the volume of orders. We are in Texas, it often takes 2-3 days for local orders and 3-5 days for other states. International shipping will take at least 2 – 4 weeks to arrive depends where you are located internationally.
Our shop processed our orders through PayPal and Stripe security payment methods, which you can process all types of major credit cards (Visa, MasterCard, Visa, Discover, and American Express!)
We are verified & SSL encrypted, so you can feel completely protected and ensured that your transaction is safe. During your check out, we will NEVER even see your credit card number or checking information. The only one who receives this is Paypal or Stripe credit card payment processing.
Yes, tracking number will be sent out when your order is ready to ship. Please allow at least 24 hours for the tracking information to update. Their system generates a tracking number for us immediately when we make a label, but it can take them a lot longer to actually put it into their system. You may track your order by logging into your account on our website.
We try our best to not oversell or run out of items. If an item you happened to snag on your order is unavailable, we will contact you about substitution or refund options. If we are not able to contact you within 24 hours, we will issue a refund for the item. The item will be listed as Out of Stock on the website if we are running out of stock on hand.
Yes, this happens. BUT – we allow exchanges on our items. We try our best to accurately describe size or age ranges, but we cannot guarantee that an item will fit. You may, however, send the item back and we can try to exchange it for a different size or issue a return. Please see our return/exchange page for details.